More Practice

Mariz asked me awhile ago.  Why do I bring your camera with you everyday? "Oh this, I’m practicing," I replied. She asked again, practicing what, photography? "Nope," I answered.  I practice carrying heavy loads so I could gain muscles and become even more sexy. She then chuckles over my seriousness in answering her question.

Interactive Customer Support on Web

Shopping online is one of the most convenient way of buying goods. It has become a trend of the 21st century. Before I was reluctant on shopping online; it must be due to the fact that I don’t really know who am I dealing with on the other end. In the beginning I have second thoughts of using my credit card too; added was that I am not sure whether the things I ordered will arrive on our door steps. I would like to have some assurance on those transactions. It’s good that some web merchants feature live customer support chat which really connects customers like me with a person from the shop. It makes the transaction somewhat real.

People that are seriously marketing products online should add a chat functionality on their websites. I thought before that it’s a difficult thing to integrate to a merchants site; but this task has become simple as adding an HTML line of code to the site. Features like a photo of the customer support or website owner is available also. The owner can monitor useful information about the visitor like geographical location, time on site, referring page and more. Provide logs of all the chat conversation and storing the information through out the sessions for further analysis. This facility will help the merchant have a better understanding of their clients to respond to the needs effectively.

Programs like this varies in rates depending on the features included. If one could avail of a service where there is a balance between feature set and affordability; somewhere in the middle would be best. You can check some providers on the net like LiveHuman for your live support software needs. For online shoppers like me sites that have this live support will definitely have an edge.